Sales FAQ's
Here are some answers to some commonly asked sales questions
Art Sales
Let's see if we can help.
Artwork issues
questions related to the artwork material, cleaning, deminsions and care.
4 Answers
Frank Oliva Island Art strives for a high degree of accuracy. However, in some cases, the visual representation may be approximate due to how the photograph was taken. Please note that due to differences in computer monitors (as well as those on mobile phones, tablets, or other internet devices), the colors you see may be slightly different on the original artwork you receive.
Yes, just make sure the canvas is not in direct contact with water.
Typically your canvas will just need a light dusting every now and then. If you find that you need to spot clean the canvas, use a damp cloth that has only water on it. Chemicals can react with the ink and ruin the canvas.
Frank Oliva Island Art verifies the accuracy of the dimensions of all images on our site, but due to industry standards sizes can vary slightly up to (1½"). If you are not satisfied with the product you receive, you may return it within seven (7) business days.
Billing and Payment
Issues related to paying for your purchase
4 Answers
Frank Oliva Island Art offers a seven (7) business day money-back guarantee so you can try out the artwork in your home or business environment. If you are not satisfied with the product you receive, please contact us immediately to arrange for its return.
Frank Oliva Island Art accepts Visa, MasterCard, Discover Card, and American Express via PayPal - America’s most trusted electronic payments processor.
All purchases are subject to Hawai’i’s Sales Tax of 4.7%.
To cancel an order that has not yet shipped, please contact us immediately. We are unable to process cancellations for items that have already shipped. We are also unable to add additional items to existing orders or substitute items selected once those orders have been finalized through the PayPal payment system. To make these adjustments, you will need to cancel your existing order and place a new one.
