Collector Support
Sales Questions, Answered with the Same Care as the Artwork
Clarity matters when you are choosing an original piece. These answers cover artwork care, payment, returns, and the practical details behind ordering from Frank Oliva Island Art.
Artwork care
Returns
Payment options
Before You Order
A calmer buying experience
These FAQs translate the old policy-heavy page into a cleaner buying guide. If you still need help, the studio can answer product-specific questions before you complete your purchase.
Quick highlights
- Seven business day return window on eligible orders.
- Major cards accepted securely through PayPal.
- Canvas care is simple: dust gently and use water only for spot cleaning.
Artwork
Material, color, and care
Frank Oliva Island Art strives for a high degree of accuracy. However, in some cases, the visual representation may be approximate due to how the photograph was taken. Please note that differences in computer monitors, phones, tablets, and other devices can cause colors to appear slightly different from the original artwork you receive.
Yes, just make sure the canvas is not in direct contact with water.
Typically your canvas will only need light dusting from time to time. If you need to spot clean it, use a damp cloth with water only. Chemicals can react with the ink and damage the canvas.
Frank Oliva Island Art verifies the accuracy of listed dimensions, but industry standards allow slight size variation up to 1 1/2 inches. If you are not satisfied with the product you receive, you may return it within seven business days.
Billing
Payment, tax, and returns
Frank Oliva Island Art offers a seven business day money-back guarantee so you can try the artwork in your home or business. If you are not satisfied, please contact us immediately to arrange the return.
Frank Oliva Island Art accepts Visa, MasterCard, Discover Card, and American Express through PayPal.
All purchases are subject to Hawaii sales tax of 4.7%.
To cancel an order that has not yet shipped, contact us immediately. We cannot process cancellations for items that have already shipped, and we cannot add or substitute items once an order has been finalized through PayPal. In those cases, you will need to cancel the order and place a new one.
Need a direct answer?
Reach out before you buy
If you need help comparing pieces, understanding finish details, or confirming return eligibility, contact the studio and ask before placing the order.
