1170-D Kamahele Street, Kailua, HI 96734 ~ Call Us at (808) 263-8223

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Shipping FAQ's

Here are some answers to some commonly asked shipping questions

Shipping and Handling

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Shipping issues

Issues related to shipping, handling and delivery of your new artwork.

3 Answers
Please allow 3 to 5 working days for Frank Oliva Island Art to process your order. Shipping times vary depending on the item purchased by you the customer. Orders that are placed on Fridays will be processed the following Monday. Orders that are placed on Holidays will be processed the next business day.
Frank Oliva Island Art ships worldwide and welcome orders from anywhere in the world. International orders are shipped via Federal Express and International shipping costs may be more than charged when an order is placed via the website ordering system. You the customer will be contacted with the correctly calculated shipping fees which will then be added to your total cost once your approval is secured. Please note that for international shipments the recipient is responsible for all applicable customs duties, tariffs, taxes, or brokerage fees (brokerage fees apply to all Canadian addresses, and to some other locations), which are collected by the carrier upon delivery.
Frank Oliva Island Art ships all artwork packaged in custom built art boxes to insure safe delivery via FedEx, UPS and other common carriers. All artwork is shipped fully insured. Please note that a signature is required for delivery, and for international shipments the recipient is responsible for all applicable customs duties, tariffs, taxes, or brokerage fees (brokerage fees apply to all Canadian addresses, and to some other locations), which are collected by the carrier upon delivery.
All artwork is shipped in custom built art boxes to insure safe delivery, so receiving damaged art is a rare occurrence; however, if you are shipped the incorrect product or the product is damaged please contact Frank Oliva Island Art within 24 hours during our regular business hours (Monday - Friday, 9am - 5pm HST) at:
Frank Oliva Island Art
Attn: Customer Service
1170-D Kamahele Street, Kailua, HI 96734
(808) 263-8223
All original artwork is shipped from the art studio of Frank Oliva Island Art in Kailua, Hawai'i.
If you have questions about items or an order you may call us at: (808) 263-8223.
Your purchases from Frank Oliva Island Art are always guaranteed!

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